newly installed envy 5055 will not print

[dlw2020]

newly installed envy 5055 printer will not print.  instalation went smoothly and printer alignment page printed successfully.

Evny 5055 is listed as the default printer and the printer job is listed as in queue but will not print.

This is the first printer to be installed on this laptop

[sandytechy20]

@dlw2020

Welcome to HP support community.

Use HP Print and Scan Doctor to check connectivity

Download HP Print and Scan Doctor.

1. Run HPPSdr.exe from the download location on your computer.

2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer in not in the list, turn it off and on, and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

3. If a screen prompts you to turn on printer updates, click Yes.

4. If a screen prompts you to make your printer the default printer, click Yes.

5. Try to print.

You can refer this HP document for more assistance:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.