10-19-2019 10:25 AM
Hi,I am having problems with wi fi
Every time I turn my laptop on,there is no wi fi connection,so I nhave to go to Settings,turn the wi fi manuall on,and then restart the laptop to get wi fi connection
This problem started few days a go
what could it be?P.S. Ihave a little kid,did he possebly press something?
Thanx on your answers in advance
10-21-2019 03:59 PM
@Vladimir0906 Here are a few steps that should get you back on track:
- Left click or tap on the “Start” button.
- In the Start window you need to write the following: “services.msc” without the quotes.
- When the search is finished, left click or tap on the “services.msc” icon that pops up.
- Now you have a “Services” window in front of the screen.
- Look on the right side panel in this window for “WLAN Autoconfig”
- Right click or hold tap on the “WLAN Autoconfig” feature.
- Left click or tap on the “Properties” feature for the “WLAN Autoconfig” option.
- Left click or tap on the “General” tab situated in the upper side of the “Properties” window.
- On the right from the “Startup type”, you will need to left click on the drop-down menu and select “Automatic” feature.
- Left click or tap on the “Start” button in this window.
- Left click or tap on the “Apply” button.
- Left click or tap on the “OK” button.
- Close all the windows you opened so far and reboot your device.
- Check to see if you have your wireless up and running again.
P.S: Welcome to HP Community 😉
P.P.S: Either your kid did it, or an update made those changes, we should be glad it happened because now you've learnt something new! (An optimist) 😉
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.
I am an HP Employee
10-22-2019 12:06 PM
Hi again,thanx for your advice,but it didn;t help...It was already set to automatic,and now I did the reset of my laptop and the problem is stillthere,,,any other suggestions on what I should try?
Thanx in advance!
10-22-2019 03:30 PM
@Vladimir0906 how did you reset the laptop, was it using the steps in this link, if yes, please perform the steps from this link instead, also, before reset windows, I suggest running a hardware test to identify any h/w malfunctions using the below steps:
Install the latest version of the HP Hardware diagnostics (UEFI) on your device using this link: Click here for details
- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
- On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
- Click Extensive Test.
- Click Run once, or Loop until error.
- While the test is running, the time remaining and test result for each component display on the screen.
If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.
If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.
I am an HP Employee