11-11-2016 07:34 AM
I have active WIFI connection at my home. My Hp laptop gets connected to it. But sometimes itautomatically gets disconnected. And after sometime it get connected automatically. I am not understanding what the issue is. Can u suggest any solution for this??
11-11-2016 05:46 PM - edited 11-11-2016 05:55 PM
Welcome to the HP Forums, I hope you enjoy your experience! :) It is a terrific place to find answers and tips and to get the best from the community. I read your post about random Wi-Fi disconnections of your computer. It will be a genuine pleasure to assist you here. :)
You’ve done an excellent job on diagnosing the issue from your end. Kudos to you on that score. It is always a privilege to work with tech-savvy and technically competent customers like you. Excellent troubleshooting to isolate the issue correctly. Hats off to you!:)
We greatly value your relationship with HP. You are a valued HP customer and we appreciate you greatly for doing business with HP. I take it as a privilege to share this platform with you. :)
First off, we need to figure out if the issue is software or hardware related.
I would require more information regarding this to assist you better.
- When did this first begin?
- Have you tried a wired network connection to check?
- Did a recent software or app update cause this?
If this occurrence is recent, then you could perform a system restore from this link: http://support.hp.com/in-en/document/c04758961 to try and correct the situation.
To isolate the issue clearly, I request you to try connecting to the internet in safe mode with networking on windows 10. Check this link: https://support.microsoft.com/en-in/help/12376/windows-10-start-your-pc-in-safe-mode
If it works at correct speeds in Safe mode with networking, then the issue is software related and a firewall, antivirus software, other security software or some other application could be the culprit. If it does not work correctly in Safe mode with networking, then
please proceed to the next step from this link: http://support.hp.com/us-en/product/HP-ENVY-15-Notebook-PC-series/3995936/model/4041401/document/c04...
Please proceed with these steps:
- Disable Bluetooth module and check during browsing.
- Try a different browser like Chrome or Firefox.
- Open windows Control Panel, open Power Options and next to your currently selected power plan, click Change plan setting. In the following window, click Change advanced power settings. In the next window, open up 'Wireless Adapter Settings' and then open up 'Power Saving Mode'. Next to On battery: click the current setting and a drop-down box will appear - select 'Maximum Performance'. Do the same for Plugged in. Then click Apply and Ok to save these settings.
- Restart the notebook and see if this has helped the issue.
- Also open device manager. Go to Network adapters and expand it. Select the wireless network adapter for your device by right-clicking on it and clicking on properties. Then go to power management option and uncheck the box that says” Allow the computer to turn off this device to save power. Also, check the box that says “Allow this device to wake the computer”
- Please check with a hard wired Ethernet cable to isolate the issue only. You could later remove the cable.
- Change the router channel to 11Ghz
- Please disable all firewalls security software and antivirus programs only to check. You could re-enable them once we know that they are not causing any conflicts.
- Please uninstall the existing wifi drivers and update the bios, chipset drivers and wifi drivers from http://hp.com/drivers
- Open device manager>network and adapters>expand it>right-click on it>select properties>Advanced>there is a list of options that show up.
- Here change the value on the right for roaming aggressiveness to Highest.
- Transmit power to Highest.
- From the drop down change 801.11n channel width for 2.4 GHz to “auto” Please ignore if it is already changed to Auto mode
- Change 801.11n channel width for 5.2 GHz to “auto” Please ignore if it is already changed to Auto mode
- Wireless mode should be selected to 801.11 to highest b/g/n
- Throughput booster value – Enabled (you could later disable it. this only for testing. if it works and resolves the issue leave it enabled)
- Wake on Magic Packet value – Enabled
- Wake on Pattern Match – Enabled
Please check these links out as well:
Please perform all the required steps as I know that you are technically very competent. :)
Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. :) Please reach out for any issues and I'll be there to assist you.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. :)
Take care now and have a splendid week ahead. :)
I am an HP Employee