not working pen

[yura-420]

I am having trouble with my pen. when i charge it it only has a white light and i know when the pen is white its fully charged. the issue is that when i take the pen off charging and try to use it it does not work on my screen.  i tried the pairing method as well but it is not showing me any lights when i press the button. if it possible to replace it? or any way to fix it? btw there is not a place i can switch batteries, pls help out if u have the same model. thanks!

the pen model is: Spen hp 04

[Nal_NR]

Hi @yura-420,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I would suggest you please use the link here and follow the steps to connect it: https://support.hp.com/th-en/document/ish_2518127-1269583-16 

Hope this helps! Keep me posted. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[yura-420]

Hi thank you for replying. The model I mentioned in my previous msg does not have batteries. And is not pairing. I'm not sure how to switch it on and pair it 

[Nal_NR]

Hi @yura-420 ,

Thank you for performing the recommended steps, I see that it has not helped. 

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!