• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve the Realtek 8852BE-V Choya WiFi Disconnection Issue Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
g6 2332sa
Microsoft Windows 7 (64-bit)

I am trying to fix my friends computer. I wish I hadn't started. I feel like chewing off my own hands and poking out my eyes. Would it really put you out HP to have an archive of old drivers?

 

Her computer:

G6-2332 sa

DOX72EA#ABU

 

Some twit had put windows 10 on her machine. I believe the machine came with Windows 8. I don't know if this old machine was capable of running 10 or it became corrupted. but I decided to install windows 7 64bit because it is better than 8 and more suitable than 10. However, after install of Windows 7 I find there are drivers missing and she doesn't have the disc that came with her computer. I am missing ethernet and chipset drivers etc so I am unable to connect to the internet to complete the repair and make her computer lovely again.

 

Now, I have found a thread where someone else had the same issue and the support person kindly provided them a link where they could get the drivers they needed.

 

Please I cannot connect her computer to the internet. Please can you provide me what I need? What I need is exactly what was listed in the old thread below.

 

Thank you

Sorry for being a miserable git

 

See this thread.. 

https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/drivers-windows-7/td-p/2711755

11 REPLIES 11
HP Recommended

Hi:

 

HP never released W7 drivers for that model.

 

Here are the links to the drivers you need...

 

Chipset:  Select the W7 AMD chipset driver from the link below (pretty far down the page) and restart the PC.

 

https://www.amd.com/en/support/chipsets/amd-8-series-chipsets/890fx

 

Graphics:

 

This package provides the AMD High-Definition (HD) Graphics Driver and Catalyst Control Center for supported notebook models that are running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp58501-59000/sp58617.exe

 

Wifi:

 

This package contains the driver installation package for the Qualcomm Atheros AR9000 Series wireless LAN Controller in the supported notebook models running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp61001-61500/sp61411.exe

 

Then for everything else (audio, touchpad, SD card reader, ethernet, software, etc), you can use all of the drivers and software from the g7z-2100 on that model, except the BIOS and firmware files.

 

https://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-g7-Notebook-PC-series/5262610/model/527...

 

Support for W7 ends in a few months, so if you want to install W8.1 on there, I can give you a way to do that by using the W8 product key in the notebook's BIOS.

 

Just let me know.

HP Recommended

I am confused...

 

I was following this specification to find the drivers I need.. and I came up with some differences?

 

Please review..   thank you.

 

https://support.hp.com/gb-en/document/c03734159#AbT1

HP Recommended

Yes, I looked up the specs before I posted the links to the drivers you need.

 

What are you confused about?

HP Recommended

I am confused...

 

I was following this specification to find the drivers I need.. and I came up with some differences?

 

Please review..   thank you.

 

https://support.hp.com/gb-en/document/c03734159#AbT1

HP Recommended

I've already answered your question above, and asked one of my own...

 

Before I even posted a reply with the links to the drivers you need, I looked up the specs for that model.

 

Please let me know what it is you're confused about.

 

That is an easy model to get everything to work on W7 and the information I gave you will work 100%.

HP Recommended

Surely I need?

E2-1800 with Radeon™ HD 7340 Drivers

HP Recommended

That is correct, and the graphics driver I posted is for that GPU.

HP Recommended

oh..  ok..  give this old codger a chance to work this out then..  and download..  and read..  and maybe if you will be so kind to asnwer anything else if I get confused again and add to this thread? I can't just work it out instantly.. thank you

 

So above is everything I need for G6-2332sa to get chipset and graphics and ethernet to work.. and anything else I have forgotten.. stuff that often doesn't work after a windows install ...when you no longer have the disc that came with the computer?

 

Thank you   

HP Recommended

I'll be happy to help you in any way I can.

 

The chipset driver will install the smbus controller and USB controllers.

 

That model has a USB 3 port, which isn't working right now.

 

Just go down the list and install the drivers and then if there is anything left over you don't know what driver you need, please post the hardware ID for any remaining device(s).

 

Use this guide to find the hardware ID for a device...

 

https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/

 

You should have that PC up and running like new in 30 minutes or so.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.