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potential virus

HP laptop 14- bs0xx
Microsoft Windows 10 (64-bit)

So my laptop turns on and connects to wifi perfectly fine , but i can’t open any apps or open the internet without it saying “the remote procedure call failed” . I currently don’t have virus protection so that could be the issue. If anyone can help thank you.

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Message 2 of 2
Flag Post
HP Recommended

potential virus


Thank you for posting on the HP Support Community.


I can suggest performing a factory reset will restore the computer back to the factory settings.
Performing an HP system recovery (Windows ) While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time. 

Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties:


The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
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