printer shows as connected to wireless network but is not discoverable by laptop

[georgerudy]

Printer shows connected to wireless (solid blue light), but is offline per router and HP Smart app and is not detected by HP Print and Scan Doctor 5.0.18.  Wireless network shows one, the other, or both HP-Setup<4d<M118 LaserJet and Direct-4d-HP M118 LaserJet.  Had been problem free connected to wireless previously, but issue occurred after relocation and new ISP.  However, SSID and password the same as previously.

[Irfan_06]

Hi @georgerudy,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer.

Please follow the steps below to connect your printer to the network again as the service provider was changed.

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support