printer shows connected, laptop with Windows 10 shows printer offline (after new router inst)

[FamilyGen]

New modem installed by ATT.  Before new modem installed, networked printer and laptop were both on-line and working.  After putting  the modem ID and password into  HP photosmart-C6180 All in one printer, it  shows connected.  However, the online HP Pavilion dv6-2150 recognizes the printer, but shows it "off line". 

[Dvortex · Accepted solution]

Hello, @FamilyGen – Hope you are well 🙂
 

Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!

Going through your post, I see that you are having issues printing to the new printer after connecting the printer to the new router. It looks like an issue with the IP address of the printer. I.e. the PC still trying to find the printer using the old IP address. I’d suggest installing the printer using the new IP address to fix this issue. Here are the steps:

• Unplug the USB cable from the printer and computer if present.
• Go to Control panel – Programs and feature – Select all the HP Photosmart printer entries and uninstall them.
• Restart your computer.
• Now click http://ftp.hp.com/pub/softlib/software13/COL30775/mp-110021-3/AIO_CDA_FSW_Full_Win_WW_140_408-5.exe to install the software.
• Select “Wireless” on the connection type and follow the on-screen instructions.

Those steps should do the trick, let me know the outcome!

Cheers 🙂

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