printer wifi issue

[Emma339]

issue with my printer not connecting to wifi all of a sudden (for some reason, no matter how many times i select it from the dropdown option, it wont let me select the printers board section on here)

my printer has worked for months using wireless wifi connection. nothing has changed and no-one has moved the printer or the wifi. now the printer is just flashing the wifi light all the time and wont print.

i have trieds using HP smart app with no luck, and im getting no response from whatsapp help or any useful tips from virtual assistant help on 123.hp

[zoey7886]

Hi @Emma339,

Welcome to the HP Support Community! We're thrilled to have you on board! 

Thanks for posting your query! We're here to help you get back up and running. To better assist you, could you please share your printer's serial number or product number with us via private message? 

Need help finding your product number? No worries! Check out this handy guide: click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Now, let's dive into the issue! Could you please elaborate on what's happening with your printer? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

We're all ears! 

Regards,