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Bub72
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Message 1 of 2
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printer will not work despite being connected to wireless wifi

HP Recommended
HP Officejet Pro 8610
Microsoft Windows 10 (64-bit)

Wireless is connected to wifi network but will not print. Worked 3 weeks ago but fails now. Troubleshooter was run with no success.

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Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Bub72, Welcome to the HP Support Community!

 

Do you get any errors while printing?

  • Make sure the printer and the PC are connected to the same wireless network.
  • This printer supports only 2.4GHz network. So, the PC should be on the 2.4GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
  • Restart the wireless router, the printer, and the PC
  • Try printing.

If the issue persists,

Go to Setup > Network > Restore network settings

Go back to Network > Wireless > Wireless setup wizard > Select your network and enter the password.

 

Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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