problema con mi entrada USB

[5CD3023GNW]

Hello, I am having an issue with the USB port on my notebook, which is an HP Pavilion Laptop 15-eh1505la. I have tried everything, uninstalled the Universal Serial Bus controllers, and then restarted the PC. However, it did not work. I also tried updating the firmware, but that did not work either. I checked that it was not a power issue, but that did not work either. I tried the USB cable on another notebook and it worked correctly, recognizing the device. So it's not a problem with the USB cable.

[Kuroi_Kenshi]

Hi @5CD3023GNW,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP Pavilion Laptop 15-eh1505la is not recognizing devices through the USB port. Let’s go through a few steps to check what could be causing this.

Check if the USB port is detected in BIOS
• Restart the notebook and press F10 to enter BIOS.
• Under System Information or Configuration, confirm the USB ports are listed.

Perform a complete power reset
• Shut down the notebook and disconnect the charger.
• Hold the power button for 15 seconds, reconnect power, and start the device again.

Test with a different USB device
• Try a simple device like a pen drive or mouse.
• If none of the devices respond, it points to the port itself.

Run the HP Hardware Diagnostics
• Restart the notebook and press ESC → F2 for Diagnostics.
• Run the Component Test → USB to see if the port passes or fails.

Check Windows Power Management settings
• Go to Device Manager → Universal Serial Bus controllers.
• Open each USB Root Hub and disable “Allow the computer to turn off this device to save power.”

Check for Windows updates or optional drivers
• Open Settings → Windows Update → Check for updates.
• Install any optional driver updates that appear for chipset or USB controllers.

Update the chipset drivers from HP
• Visit the HP Support page for your exact model.
• Download and install the latest AMD/Intel chipset drivers and USB controller drivers.

Inspect the USB port physically
• Check for looseness, damage, or bent pins inside the port.
• A damaged port can cause partial or no recognition.

Test in Safe Mode
• Boot into Safe Mode and connect the USB device.
• If it works there, the issue may be caused by third-party software or drivers.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,