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"network unavailable, connected", for a specific wi-fi network (which works in other devices).

hp-14cd00008nl
Microsoft Windows 10 (64-bit)

My pc connects to the network, but "network unavailable, connected" is shown. This network works fine with all the other devices, and the pc works fine with almost every network. 

I've already tried to reset using the prompt;  I've tried also to download the drivers and I even reset all the data in my pc. 

Hoping you can help me, Thank you!

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"network unavailable, connected", for a specific wi-fi network (which works in other devices).

@ZAPPAVIGNA
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help,  I have a few troubleshooting steps we could try to fix the issue

  1. Step 1: Make sure the wireless key or button is enabled. 
  2. Step 2: Update the wireless driver through Device Manager.  
  3. Step 3: Use automatic troubleshooting
  4. Step 4: Check and reset the hardware.

Click here: https://support.hp.com/in-en/document/c04649175 to complete the troubleshooting steps.
 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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"network unavailable, connected", for a specific wi-fi network (which works in other devices).

@ZAPPAVIGNA
Thank you for posting back. 

 

I would request you to reach out to our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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