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HP Recommended
hp 348 G4
Microsoft Windows 10 (64-bit)

dear support team I am Visvanatha from IT dept. the issue is that one user having laptop battery issue its suddenly power down in 15 min  serial number of laptop 5CG8480C19

3 REPLIES 3
HP Recommended

Hello.

 

Battery has degraded over time. It cannot be repaired. Order a new battery.

HP Recommended

can you suggest how to purchases the battery  and after purchases battery  how many days it work properly

HP Recommended

The battery spare part number for your laptop probably 807957-001. You can remove the battery easily yourself and look for HP product number or spare part number to verify this.

 

You can order a new battery from your local HP reseller or directly from HP. Or search the web with the code and select an online store.

 

The laptop is about 5 years old, so I would estimate a new battery to work for a similar amount of time if the operating environment is the same.

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