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HP Recommended
HP Laptop 15z
Microsoft Windows 10 (64-bit)

 My machine is connected to the ISP by an Ethernet cable modem, Arris SB6121. The download speed is about 70.0 Mbps with upload speed around 8.0 Mbps.  It has a signal to noise ratio that is always above 33 dB. My laptop is a HP laptop 15z-bw000, 12 GB RAM, processor 2.7 GHz at times upto 3.5 GHz. My OS is Windows 10 version 1803 OS build 17134.167. All the device are updated to the latest driver version. Google Chrome is up to date with version 68.0.3440.106 (Official Build) (64-bit). I have also used MS Edge and IE 11 and the problem remains. I clean browsing data paying attention to cookies, browsing history and cached images and files. I use disk cleanup to delete anything else that could interfer. 

 

Here's the problem. When the laptop is streaming videos, it hesitates and the hesitation is bearly perceptable, "the blink of an eye." No data is lost as far as the picture or sound.  This is on all sites that stream--Netflix, YouTube, Sony Crackle, Amazon Prime and CBS All Access.

 

Any one with any ideas?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

cancel question. two things happened that seemed to caused the problem to stop. signal to noise ratio increased over 11% and windows update went from 10.0.17134.174 to 10.0.17134.228. not sure but I'll take the fix

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HP Recommended

cancel question. two things happened that seemed to caused the problem to stop. signal to noise ratio increased over 11% and windows update went from 10.0.17134.174 to 10.0.17134.228. not sure but I'll take the fix

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