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slow connection

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hp 15s-eq0019nl
Microsoft Windows 10 (64-bit)

Hello. I recently purchased an hp 15s-eq0019nl laptop. At home I have tim fiber and all devices navigate between 200 and 700 Mbps. Only the hp laptop does not go beyond 40 Mbps. Could you give me info about it and if there is a procedure to follow to improve the connection speed of the device? Thanks. Frank

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Frank-983 Welcome to HP Community!


I understand that you are facing issues with a slow internet connection.


A few things to remember are mentioned below: 

The compatibility of your router with the wireless card, 

If the wireless card is 1x1: supports 2.4 GHz and below - slow connection and download/upload speed, 

If it's 2x2 or more: support 5 GHz and above - Fast connected and speed. 

Here are your Product specifications: Click here for details. 


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

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