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Message 1 of 2
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sudden disappearance of WiFi and bluetooth services

HP Recommended
Pavillion g6
Microsoft Windows 10 (64-bit)

Yesterday when I was attending a meeting on my HP pavillion g6 laptop suddenly my WiFi got disconnected,then I checked the bluetooth and it was off again then I checked my adapter settings and found that both adapters were not detected or were unavailable as shown in the pic below.

So please help me

P.S. This is not a driver problem so please don't suggest any driver updates


Annotation 2020-05-10 181522.png

Thanks in advance 

HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@Bharat182 Welcome to HP Community!


I understand that WiFi and Bluetooth services are not working.


Do not worry. I will try to fix the issue.


  1. I have a few steps that will resolve your concern,  

  2. Do a hard reset of the notebook to see if that gets the card to show up.   

 Click here for instructions.  

  1. Reinstall the drivers from the HP website.  

  2. If the issue persists, recover the original drivers from HP/Recovery manager.  

  3. Initiate a system restore followed by a Recovery to resolve the issue.  

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

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