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tengo un problema con mi hp

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Microsoft Windows 10 (64-bit)

hola  tengo probelma con mi laptop p me pide que ponga una contrseña del propietario pero no se que poner e la  quenta del propietario que me pide mi compu y en cada paso que toco para restaurar mi equipo me pide lo mismo que la foto me ayudan por fas gracias20201007_090130.jpg

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Hey @Franco2003  !

Hope your doing fine! 🙂

Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English.

Thank you for your understanding.


I work on behalf of HP.
HP Support Community Moderator
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Hi, @Franco2003 


Your notebook should be supported by the HP cloud recovery tool which you can make a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.


You will need to have access to another Windows PC running Windows 7 64 bit or newer on it, and a 32 GB USB flash drive to use the cloud recovery tool.


Here is an info link in Spanish for how to use the cloud recovery tool...

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