cancel
Showing results for 
Search instead for 
Did you mean: 
abby31
New member
2 1 0 0
Message 1 of 3
105
Flag Post

too many issues with laptop and want a return

HP Recommended
hp envy x360 convertible 15-ds1xxx
Microsoft Windows 10 (32-bit)

So I mainly use my laptop for school (homework, zoom, etc.) but yesterday I was opened to my school website and everything was normal until, it suddenly disconnected from all networks and internet right before my classes started. I looked it up online and found this "solution" from hp support, but  it didn't work. 

So I then restarted my laptop and yet no network showed up for me to connect. I had to completely restore my laptop to its factory settings for me to see if that would work. It didn't but today it connected fine, but I have to reset everything and start again on a blank canvas per se. I cannot afford this to happen again since I am a college student and some things that I have to do are time sensitive. Therefore I want a refund. 

 

 
 

 

2 REPLIES 2
abby31
Author
New member
2 1 0 0
Message 2 of 3
Flag Post
HP Recommended

also I never dropped or harmed the laptop in any way it is in great condition physically and only had it for 6 months

Reply
0 Kudos
banhien
Level 19
Level 19
89,555 89,433 11,470 24,613
Message 3 of 3
Flag Post
HP Recommended

@abby31 wrote:

also I never dropped or harmed the laptop in any way it is in great condition physically and only had it for 6 months


@abby31 

 

6 months. Sorry, from what I know, HP has warranty for 1 year but return policy is only 15 days or 30 days. You can contact HP to get it to be repaired.

 

Hope this makes sense.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation