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AmberGH
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Message 1 of 6
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unable to connect to Wi-Fi

HP Recommended
Pavilion x360
Microsoft Windows 10 (64-bit)

All of a sudden I am unable to connect to Wi-Fi. All other devices in my home works fine. 

Tried a lot of options.

1. Resetting adapter.

2. Restart modem.

3. Uninstalling wireless driver.

4. netsh resets..

Nothing works.

My network is visible but saying "no internet".

Troubleshooting says..

"Wi-Fi" doesn't have a valid ip configuration..

 

_____________________

I am not able to ping my modem too.

 

The warranty expired 10 days week.

 

5 REPLIES 5
Lil_Boy_Blue
Level 12
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Message 2 of 6
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HP Recommended

Hi
Make, Model and OS please.
SKU: if possible by this method
WinKey + R and type
msinfo32
Read Line 9
System SKU: N6K07EA#ABU

Matching products for United Kingdom (47)


Please do not post Serial Numbers.

 

General info....

 

Eth IPv4.pngNetwork PolyGlot.png

 

 

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Lil_Boy_Blue
Level 12
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Message 3 of 6
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HP Recommended

Hi

The upto 3 pings are..

 

127.0.0.1       Your Adapter

192.168.X.X        Your gateway

13.107.4.52          Internet Beacon

 

Copy, Paste and Save in Notepad, as LBB.bat (not a .TXT) and double click to run.
Preferably run as an Administrator.
OR
Copy and use the individual command lines as needed.

Post anything non-personal, but relevant please.

@Echo OFF
getmac
netsh lan show interfaces
netsh wlan show interfaces
netsh wlan show drivers

PAUSE
msinfo32
PAUSE

systeminfo
PowerShell -Command "Get-NetAdapter"
PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver"
PowerShell -Command "GIP -Detailed"
PowerShell -Command "Test-NetConnection"
PAUSE

 

 

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AmberGH
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Message 4 of 6
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HP Recommended

Make: HP

Model: HP Pavilion x360 Convertible 14-ba2xx
OS: Microsoft Windows 10 Home. Build: 18363

System SKU: 4YN63UA#ABA

 

Wireless Driver: Intel(R) Wireless-AC 9560 160MHz

 

AmberGH_0-1590694138870.png

 

 

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AmberGH
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Message 5 of 6
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HP Recommended

1.jpg20200528_123951.jpg20200528_124024.jpg20200528_124116.jpg20200528_124129.jpg

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Lil_Boy_Blue
Level 12
7,692 7,654 332 704
Message 6 of 6
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HP Recommended

Hi

Your network adapter is installed and working.  Mostly on IP v6.

 

The IP address of 169.254.250.114 is not what I expected.

More like.....

IPv4 Address. . . . . . . . . . . : 192.168.1.77(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 29 May 2020 10:52:32
Lease Expires . . . . . . . . . . : 05 July 2156 17:41:53
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS.....................192.168.1.1

 

So if you are on an  IP v6 then it is beyond me, if however the router/modem  has a label with it's settings on then maybe ?????      

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