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‎01-30-2025 10:54 AM

HP Recommended
Operating System: Other

My copy machine will not find my wifi network

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2 REPLIES 2

‎01-30-2025 01:12 PM

HP Recommended

@Cakriste, Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share your HP unit's serial number or product number with us via private message? 

 

Need help finding your product number? We've got you covered! Check out this handy guide: Click here 

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name.  Alternatively, you can click on this link.

 

We're looking forward to helping you get back up and running! 

 

Regards, 

ZOEY7886
I am an HP Employee

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‎01-30-2025 01:13 PM

HP Recommended

@Cakriste 

 

Your printer may only support 2.4GHz therefore you need to check and allow your router to broadcast both (dual) bands which are 2.4GHz and 5.0GHz.

 

Regards.

BH
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