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    Know the Benefits of your HP account

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Flag Post

update supplied by HP repeatedly kills wifi

HP Recommended
ZBook 15u
Microsoft Windows 7 (64-bit)

I have had the following happen multiple times.

 

HP update automatically downloads and installs to my Z-book laptop.

 

I lose internet.

 

Windows reports cannot load a driver for a newlay found device.

 

Checking Device manager shows that it is my wireless hardware that has stopped working.

 

Turning wifi off/on via keyboard button does not resolve the problem.

 

Rolling back using System restore to prior to update being installed immediately restores wifi and internet.

 

Last time this happened:

15:46:58 GMT 13/10/2019 - HPSF Applying updates - Install

16:06 :34 Intel PROSET/Wireless Software Uninstall

16:06:52 Intel PROSET/Wireless Software Uninstall

 

Problem resolved after:

16:41:27 Restore Operation Undo

 

 

 

 

 

 

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