12-14-2015 10:46 AM
I bought this laptop in May 2015 with Windows 7 OS installed and took advantage of the free upgrade to Windows 10.
Everything has been great, and I love Windows 10 up until a recent system update.
Since then, every time I use the laptop the wifi connection keeps dropping out.
The wifi symbol in the system tray goes greyed out with a star on it.
If I right click and select troubleshoot, the following problems are found
Problem with wireless adapter or access point Detected ! (in a yellow triangle)
The default gateway is not available Fixed Tick in a green circle
I then close the window and click on the wifi icon but I have no available networks despite having 2 Galaxy S5's and 2 other laptops running (this is normal amount of devices to be on).
I have done a factory reset and already lost a lot of software, and I really don't know what to do.
Can anyone please help?
12-15-2015 03:27 PM
Welcome to the HP Support Forums! This is a great place to find solutions and help from our community!
I understand that you're having troubles with the wireless connection on your HP Envy 17 Notebook. I'd be happy to help you with this.
The following Document page is helpful when troubleshooting wireless connectivity issues.
Troubleshooting wireless network and Internet (Windows 10)
Also, you can look at the power management for your wireless adapter:
Disable the Power Off option for the adapter:
1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)
2. Expand the Network adapters.
3. Right click on the Ethernet/Wireless Adapter and click Properties.
4. Click the Power Management tab.
5. Remove the check mark beside Allow the computer to turn off this device to save power.
6. Click OK.
Reinstall the network adapter drivers:
1. Download the drivers from HP.com but do not run them yet.
2. Go to your start screen/menu and type Device Manager.
3. Expand Network adapters.
4. Right click on the wireless adapter and choose Uninstall.
5. Run the downloaded drivers from step 1.
6. Restart your PC and test.
Test an ethernet connection:
Test if the issue persists on a wired connection to rule out the wireless adapter hardware so troubleshooting can be directed towards the right areas.
I would also strongly suggest running the HP Support Assistant.
The following are some helpful links for troubleshooting the HP Support Assistant or downloading the latest version:
HP Support Assistant
HP PCs - Using HP Support Assistant (Windows 10, 8, 7)
HP PCs - Troubleshooting HP Support Assistant (Windows 10, 8)
Run through these steps and let me know how it goes.
Please keep me posted.
You can always say thanks by hitting the Thumbs Up button below!
I work on behalf of HP
12-22-2015 02:18 PM
- HP PCs - Troubleshooting Wireless Network and Internet (Windows 10)
- HP PCs - Troubleshooting Your Wireless Network and Internet Connection (Windows 7)
- HP PCs - Troubleshooting Wireless Network and Internet (Windows 8)
- HP PCs - Using Bluetooth Devices (Windows 10, 8)
- HP PCs - Slow Internet Troubleshooting (Windows 10, 8)