warranty

[TonyA786]

I am so upset that someone from HP rang me and was so dam rude and hang up on me . I paid for warranty  yet to see payment showing on my account or extended warranty

[Dragon-Fur]

@TonyA786 

Welcome to the HP English Community --

I perhaps do not understand what happened.

I am sorry you were treated rudely on the phone.

HP would never just cold-call you, that is, call you for no reason -

It does not work that way.

Thieves and sneaky scammers call -- and perhaps text -- people all the time.

They want money, they want into your computer, they want your private information.

These are terrible, desperate, sad people who make a living off the backs of their victims.

If that were not bad enough, there are thousands of scam websites that operate pretty much the same way.

So, who called?

HP would ONLY call you if you submitted a Warranty repair case to HP Support,

and

The case were accepted,

and

You are assigned a case number,

and

You deliberately requested a call back for that assigned case number.

The process is not something that can happen by accident.

There is no reason for anyone from HP to be rude - they are extensively trained otherwise.

What happened?

No idea.

Whatever happened is outside of the scope and mission of our Community.

I am passing your concerns to our Moderator team.

Reminder

Have your case number ready -- do NOT post that number or ANY private information here.

HP Support – Hardware / Technical Support for Devices in Warranty

Registered Devices in Warranty:

Contact HP Support

Start here:

 HP Support virtual repair center

Printers

 Contact HP Support – Printer Support

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In-Warranty Products – Case submission for Warranty Repair

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