when printing a photo from photo pad it only goes to main tray, not photo tray

[FLAJOHN7520]

hp inspire using nch photo pad it will not switch to the photo tray when trying to print photo. prints on main tray.

[Max3Aj · Accepted solution]

@FLAJOHN7520, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

It sounds frustrating when your printer doesn't behave as expected. Let's try to resolve this issue together. Here are a few steps you can follow to ensure your HP ENVY Inspire 7255e uses the photo tray when printing photos from NCH PhotoPad:
 

✅ Method 1: Set Photo Tray via Printer Properties (Before Printing)

1. In PhotoPad, click Print.
2. In the Print dialog, click Preferences or Printer Properties next to your selected printer.
3. In the HP Printing Preferences window:
   • Paper Source: Change to Photo Tray.
   • Paper Type: Set to HP Photo Paper or a similar option.
   • Paper Size: Set to 4x6" or 5x7" (depending on the photo tray size).
   • Print Quality: Set to Best.
4. Click OK, then proceed to print.

⚠️ Note: If there's no "Photo Tray" option available, consider updating your printer driver.

✅ Method 2: Use HP Smart App for Photo Printing (Recommended)

The HP Smart app is optimized for handling paper source switching, making it a reliable choice for photo printing.

1. Open HP Smart on your PC.
2. Click Print Photos and select your image.
3. Tap Print Settings (gear icon).
4. Set the following:
   • Paper Source: Photo Tray
   • Paper Size: 4x6" or 5x7"
   • Paper Type: Photo
5. Print from there.

This method usually succeeds where other apps like PhotoPad may fail.

✅ Method 3: Check Printer Firmware & Driver

1. Go to HP Support.
2. Enter your model: HP ENVY Inspire 7255e.
3. Download the latest firmware and full feature software/driver package.
4. Reboot your PC and printer.

I hope this helps.

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support 

[FLAJOHN7520]

Thanks  photo pad was fault.