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‎12-08-2022 01:59 PM - last edited on ‎12-08-2022 02:47 PM by Retired

HP Recommended
Product: hp-15s-eq1xxx

This laptop is only six months old, and shouldn't be having problems as big as this. When I next turn it on, it won't connect to wifi until i restart it. I'm a student and work weekends so its impossible for me to talk to customer services - how could i fix this issue / get a replacement through my warrenty?

Category:
3 REPLIES 3

‎12-09-2022 01:16 PM

HP Recommended

Hello @Issykelly5 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we continue ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Network adapters>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

 

(3) Please report back

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‎12-12-2022 04:25 AM

HP Recommended

Heres the information you require, thank you in advance :).

Issykelly5_0-1670844254223.png

Issykelly5_1-1670844293184.png

 

 

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‎12-12-2022 05:02 PM

HP Recommended

Hello @Issykelly5 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2) Download and install BIOS Update

HP Notebook System BIOS Update (AMD Processors)

F.66 Rev.A22.3 MBSep 12, 2022Download

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

      • An available BIOS update resolves a specific issue or improves computer performance.
      • The current BIOS does not support a hardware component or a Windows upgrade.
      • HP Support recommends installing a specific BIOS update.

"

 

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

Realtek RTL8xxx Wireless LAN Drivers

1.0.0.208 Rev.S

Download

 

(6) Restart Windows

(7) Test your notebook

(8) Please report back

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