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HP Recommended
HP ENVY x360 Convertible Laptop PC 15-ed1000 IDS Base Model
Microsoft Windows 10 (64-bit)

whenever i start up my computer, my wifi starts up, then disconnects, then after about 15 seconds it reconnects, then after about 30 seconds it disconnects again and i have to connect manually at that point.  this happens every time.  we recently upgraded our router and service with at&t, that's the only change about the same time.  I had a conversation going with the HP help people and they offered to get us a new computer (also because the fingerprint scanner doesnt work), but they had trouble running my credit card for a deposit, and they never followed through.  now they won't respond to any request for help, and there is NO PHONE NUMBER ANYWHERE!!!!!!!!  mostly i need help getting someone to talk.  Help!!

1 REPLY 1
HP Recommended

I was having "known trouble" with my pavilion laptop for the last several weeks.   I just had to go to HP downloads, Driver-Network, and had to download the Mediatek wireless LAN driver (Jan 27, 2022 update)  because my Wifi kept dropping out.  Not sure if this will fix your problem.

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