09-19-2016 03:24 AM
My Pavilion 15 notebook has turned an occasional WiFi fault into a regular one. The wifi drops out and there is nothing in network settings about wifi at all. Device manager will occasionally show the wifi adapter, realtek RTL8723BE 802.11 b/g/n, but usually it isn't even there. On the odd ocasion it shows up, properties says there is a problem with this device - this device doesn't exist. Great. Realtek are hopeless as they seem to provide no support. I cannot roll back drivers, installing new ones doesn't work and system restore doesn't fix it. Can I replace it with one that actually works? Do I need a specific type? This problem is likely to result in the laptop taking an unauthorised flight to the bottom of my garden if not resolved as I am an angry ginger person who wants things to just do their job, it's not as if it needs to do much.
09-21-2016 07:41 AM
Welcome to the HP Forums!
I read your post on how the wireless is malfunctioning with your HP Pavilion 15 printer. I am happy to help!
Please try the steps in this guide, Troubleshooting Wireless Network and Internet (Windows 10). If this does not resolve the issue, contact HP phone support for your hardware options. (After you fill out the information, you will be given a phone number.) If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
If this helps, please consider clicking on 'accept as solution.' And, please click on the thumbs up icon. Both icons are below this post.
Hope this guide helps! 🙂