wifi connection

[Mauriziobuf]

I got this laptop Sept18; it occurs, by chance I'm assuming, that the wifi connection at home suddenly disappears, connection completely lost. Wifi net has never changed, that is always the same, same configuration (with optical fiber), working normally at about 50 Mbps (real download speed). I really don't understand, also because the rest of the devices at home are properly connected. Does anyone has idea of this phenomenon? Also, it seems from the tools installed into the laptop, that all is fine ..

Of course this Laptop has never fallen down or has been hit

[Riddle_Decipher]

@Mauriziobuf Have you run a wireless card test on your computer?

• Download and install the HP Hardware diagnostics tool from this link. 
• Once installed, shut down your computer.
• Wait for a minute. 
• Turn the computer On and keep tapping F2 repeatedly on startup to enter system diagnostics. 
• Select the component test and run a wireless test on your computer. 
• Refer to this HP Article for assistance. 
• If the test fails or does not detect the wireless card, it could be faulty.

With that said, Welcome to HP Forums! 😉

Keep us posted. Although, I hope that answers your query,  

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[Mauriziobuf]

Hello,

just tried to get all test as suggested, but nothing is being highlighted as critical or not properly working, so I really don't understand .. maybe I could try to re-set the house wifi connection with the laptop .. 

Thanks anyway

[Riddle_Decipher]

@Mauriziobuf I suggest you check if an external wireless USB adapter works as an alternative, meanwhile, we have a step by step guide to walk you through the troubleshooting process here: Troubleshooting Your Wireless Network and Internet Connection

[Mauriziobuf]

Hello, 

I had a look to the troubleshooting list, but nothing useful .. I'll try with an external USB wifi connection. In the meantime I confirm the house wifi is properly working with the other devices, while HP one from time to time, it gets lost and connecting again.

Maurizio 

[Riddle_Decipher]

@Mauriziobuf Did you try disabling the firewall on your device? reinstall the wireless card drivers from the device manager and then update it from the HP Website? 
Using the same link I shared, have you also updated the BIOS using a wired connection? If you've done all of the above, please Disable power management state for the wireless adapter in Device Manager,:

1. In Windows, search for and open Device Manager.
2. Double-click Network Adapters to expand the list, right-click the wireless (Wi-Fi) adapter in the list, and then select Properties.

   

3. In the Adapter Properties window, click the Power Management tab.
4. Remove the check next to Allow the computer to turn off this device to save power, and then click OK.

   

5. Close Device Manager, restart the notebook computer and then attempt to reconnect to the wireless network.

Confirm only one antivirus software is running

Performance can be negatively affected when multiple antivirus programs are installed on your computer. Uninstall all but one antivirus program.

Temporarily disable Bluetooth

Try temporarily disabling Bluetooth to see if this impacts the network performance.

Scan the computer for viruses and malware

If the computer is performing slowly, viruses or malware (adware and spyware) might have been installed while browsing the web or if you clicked a link in a suspicious email. Malware impacts PC performance by sending and receiving data, such as sensitive information or unwanted ads, in the background through your Internet connection. Run your antivirus software to scan for and remove these items.

Change the channel band selection on your router

If your computer can connect to the wireless router but performance is poor or the connection drops, changing the wireless channel band might help. Changing the wireless channel works best for 2.4 GHz routers and environments with lots of wireless network activity, such as apartment buildings.

The steps to change the wireless channel depend on your wireless router brand and model. You can use the following general steps to change the channels for many routers. If these steps do not work, refer to the user guide that came with your router.

1. Connect your computer directly to the router using a supported network cable.
2. Open an Internet browser and enter the default IP addresses for your router into the browser URL address field.
3. Enter a user name and/or password.
4. Scan through the setup pages on the web form to find the channel selection settings.
5. Write down the name of the channel your router is currently using in case you need to change it back.
6. Select another number and save your settings. For example, if the channel is set to 6, select channel 1 and save.
7. Test your wireless devices on your network to see if performance has improved. If not, you can repeat these steps and try another channel until you find one that works well.

Test the wireless issue again.

Keep us posted. Although, I hope that answers your query,  

If it did, simply select "Accept as solution", to help the community grow, 

And if you wish to thank us for our efforts, click on the thumbs up for kudos.

Have a great day ahead.