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kajal_sharma Student
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wifi is not connecting

HP 15 Notebook PC
Microsoft Windows 8.1 (64-bit)


I am having problems with my Wifi on my HP 15 Notebook PC (Product number: J6L69PAPA#ACJ)
I Have Windows 8.1 and as well as  Ralink RT3290 802.11bgn Wi-Fi Adapter.

MY WIFI is showing all available connections but is not connecting with any of them. my HP support system is showing internet and security at potential security risk.

I've tried installing various versions of Ralink WLAN Adapter Drivers!. Still no success!
I am writing this post from my other laptop as my wifi router is working properly on other devices!

my hp support system showing wired LAN, Wireless LAN, Blutooth status ' not connected' but my bluetooth is working properly.

Waiting for some solution so that i can use internet on my new laptop.

Thanx in advance for any solution.  

HP Support Agent
HP Support Agent
13656 901 1541
Message 2 of 2
Flag Post
HP Recommended

wifi is not connecting

Hi @kajal_sharma


Welcome to the HP Forums!


I appreciate you taking the time to share your concern and thank you for using this forum, it is a great place to find answers.


I understand that you are having issues connecting to your wireless network.


I’d love to help!


Follow the steps in the below link to fix this issue.




Let me know how it goes. Awaiting your reply!


Take care!



I am an HP Employee

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