wifi issues with Victus 16.1 inch gaming laptop

[Viffnay]

Wi-Fi gets disconnected randomly and when I try to reconnect, It says no networks found. Restarting the Laptop will show the available networks again and I can connect once the laptop restarts. Here's a screenshot of my network adapters.

[ub6424]

Hello @Viffnay 

Sorry to hear that you are having problems ... I would like to help you.

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install

Realtek RTL8xxx Wireless LAN Drivers

1.0.0.208 Rev.S

Download

(3) Restart Windows

(4) Test again

(5) Please report your results

[Viffnay]

Hello,

I followed the steps you've mentioned. The issue is still persisting. the wi-fi gets disconnected randomly and I've to restart the laptop for it to work.

I opened the device manager again and its showing me all these network adapters now

[rohit07]

wifi services automatically disconnects once or twice in a day. during work suddenly all stops . in available networks section shows no wifi service available . but after restarting all again works fine . my laptop is just 1 week old . please hep me.

[rachelgomez1619]

I see you are experiencing Wi-Fi issues with the HP Victus Notebook.

I have a few recommendations

Update your Notebook computer to latest BIOS from HP.COM.
Make sure the Windows and HP support assistant updates are up to date.
Try updating the network drivers from HP.COM
You can do Reset PC Keep my files from windows and check if it works.

Regards,

Rachel Gomez

[ub6424]

Hello @Viffnay  / @rohit07 

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report your results

[jil_e_ilahi]

I have Victus by HP Laptop 16-e0352AX. It's just 10 days old. All these common troubleshoots do not work. I have seen this is a very common problem in victus. More forums keep popping up about this. It may be either a hardware or software issue. HP needs to find a solution to this or at least acknowledge it so we customers don't have to keep running circles around it.

Meanwhile I am using an external Wifi adapter and it works well. Better than being disconnected once everyday in midst of work.

[ub6424]

Hello @Viffnay 

(1) Download and install from Microsoft Apps Store

HP PC Hardware Diagnostics Windows

or

HP PC Hardware Diagnostics Windows v1.8.2.0

(2) Run <HP Diagnostics for Windows>

 --->>> Perform Component Tests to check <wireless adapter>

(3) Please report your results ( error messages, take screenshots )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[Viffnay]

It doesn't show any errors

[ub6424]

Hello @Viffnay 

Thanks for reporting.

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report your results