wifi keep on disconnected on hp 15-r217nl laptop on windows 10

[aliimran]

Wifi keep on disconnecting and a pop on right bottom says your computer is not connected to any network. My hp laptop model is 15-r217nl. And I am using window 10 pro 64 bit. To connect back to internet I have to restart my system. One other issue when wifi is disconnected bluetooth toggle on/off button also disappears. to get bluetooth button back I have to restart the system..

[ub6424]

Hello @aliimran 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we dive deeper ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Network adapters>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

(3) Please report back

[aliimran]

Thank you for your response @Ub6424 

The screenshots you requested

[ub6424]

Hello @aliimran 

Thanks for reporting.

(1) Download and install

Realtek RTL8xxx Wireless LAN Drivers

1.0.0.212 Rev.S

17.4 MB

Sep 15, 2022

Download

(2) Restart Windows

(3) Test your wireless connection

(4) Please report back

[aliimran]

Apologies for delayed response @ub6424 I wanted to test wifi properly whether Its working fine or not. On the positives, I dont have to restart the system to be wifi connection visible. On the negatives side, say after 5 minutes wifi connection is visible but get error message you are not connected to internet. Also in the morning when I powered on my system wifi light on the keyboard was yellow and I have to shut down my laptop and switch it on again then wifi light was in normal mode meaning white. And sometimes it happens wifi is disconnected and connects automatically in 20 to 30 seconds. In short, wifi is a lot better but not in its optimal state.

Update:

Once I had to restart my system when wifi connection was not showing on the right corner of the screen. Network troubleshooting did not work and had to restart the system.

[ub6424]

Hello @aliimran 

(1) Download and install

HP PC Hardware Diagnostics Windows v2.1.0.0

(2) Run "HP PC Hardware Diagnostics Windows"

- (click) Component Tests

-- (click to expand) Wireless Networking 

--- (check) [x] Wireless IRQ Test

--- (check) [x] Wireless ROM Test

---- (click) Run selected tests

(3) Please report your results

If serial number, device id, UUID, System Board CT Number is displayed, please blur

[aliimran]

Sharing screenshot with you @ub6424

[ub6424]

Hello @aliimran 

Thanks for reporting.

(1) Follow

How to find the best Wi-Fi channel for your router

and

How to Boost Your Wi-Fi Speed by Choosing the Right Channel

(2) Please report back

[aliimran]

@ub6424 I tried switching to 5ghz band but it seems my wifi router only supports 2.4ghz. I also tried changing channels. Tried 1 to 13 but same result dbm -35ish

[ub6424]

Hello @aliimran 

Either the distance to the Wifi router is too far or the Wifi antenna cable in the notebook is broken.