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KasiLou Honor Student
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wifi keeps disconnecting

15 Notebook 5CS4080Q0R
Microsoft Windows 10 (64-bit)

My wifi keeps disconnecting and I have to reestart my Router to get it back on.  Even if I want to print from my computer, I have to restart my router.  My router is all updated.  Running on 2.4Gh I did figure out how to check that.  I need guidance on what to do next.  I am a fulll time college student doing my classes online and I am ready to throw everything out the window.  If anyone could help me that would be awesome!

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HP Support Agent
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wifi keeps disconnecting

Hi @KasiLou

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that the wireless connection keeps disconnecting and you need to restart the router to get connected again.

 

I’d love to help!

 

As you have mentioned that, even when you want to print you need to restart the router, I assume that the printer is also losing the connection to the router. I recommend you to check with your internet service provider once as it may also be an issue with the router settings.

 

Follow the below steps to fix this issue.

 

Open CMD as Admin:  Copy the following commands, and press Enter after each one.

 

netsh int tcp set heuristics disabled

netsh int tcp set global autotuninglevel=disabled

netsh int tcp set global rss=enabled

netsh int tcp show global  (Check if All settings have taken effect)

 

Reboot the system and see if it works.

 

If the issue persists, follow the steps in the below link.

 

http://hp.care/2c86VnP

 

Let me know how it goes and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

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KasiLou Honor Student
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wifi keeps disconnecting

Thank you!  I will be trying this shortly.

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HP Support Agent
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wifi keeps disconnecting

Hi @KasiLou,

 

Thank you for the replying,

Please take your time and get back to me with the results,

 

I'll be awaiting your response and would be glad to help.

Feel free to post your query for any other assistance as well,

 

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

 

Regards,

Jeet_Singh
I am an HP Employee

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