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wifi speeds poor even with upgraded card

HP Recommended
HP 14-dk0002dx
Microsoft Windows 10 (64-bit)

Just purchased this HP-14xdk0002dx and it has suffered from horrible wifi speeds, found that the wifi card that comes standard only runs on 2.5ghz. So i upgraded the wifi card to rtl8821ce 802.11ac for the 5G speeds. now my speeds are even slower and I dont understand why. all other computers and devises on my network get the speeds they are supposed to.


Wifi status shows full strength says speed is 433Mbs. However websites load super slow, I used ookla and only getting speeds of 8.5Mbs and they should be closer to 180Mbs my upload speeds are accurate at 10Mbs

settings are 
Protocol: Wi-Fi 5 (802.11ac)
Security type: WPA2-Personal
Network band: 5 GHz
Manufacturer: Realtek Semiconductor Corp.
Description: Realtek RTL8821CE 802.11ac PCIe Adapter
Driver version: 2024.0.10.209

What do I need to do to get faster speeds?

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended


Thank you for posting on HP Support Community.


Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • Step 1: Detecting and removing spyware and adware
  • Step 2: Scanning for and removing viruses
  • Step 3: Blocking browser pop-ups
  • Step 4: Clearing browser history, removing temporary Internet files, and resetting browser settings
  • Step 5: Updating network drivers
  • Step 6: Disabling software that opens with Windows
  • Step 7: Contacting your Internet Service Provider
  • Step 8: Disabling or modifying how programs access the Internet
  • Click here: to complete the troubleshooting steps. Slow Internet Troubleshooting (Windows 10, 😎

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

I am an HP Employee

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