Having trouble signing in? Try this!
Post new question
Question
Reply
 
Honor Student
Posts: 4
Member Since: ‎01-03-2018
Message 1 of 4 (120 Views)

wifi working fine but my bluetooth device not working

[ Edited ]
Product Name: HP 15-be100 Notebook PC
Operating System: Microsoft Windows 7 (64-bit)

Hey,

 

I am using win 7 professional 64 bit . i was facing bluetooth issue , my wifi was working fine .All driver i installed properly , they didn"t detect my device . Help me.

I send the screenshot also. 

 

best regards

vinay mehra

[Personal Information Removed]

Untitled.png

Reply
0 Kudos
Highlighted
HP Support Agent
Posts: 11,141
Member Since: ‎01-29-2014
Message 2 of 4 (78 Views)

Re: wifi working fine but my bluetooth device not working

Hey there! @vin_, Thanks for stopping by the HP Support Forums!

 

I understand you have Bluetooth issues with your laptop.

 

Don't worry I'd like to help you out.

 

Did you make any software or hardware changes on your PC?

 

Is the Bluetooth driver listed in the device manager?

 

As you mentioned the Bluetooth is not getting detected on your PC.

 

Uninstall the Bluetooth driver from device manager on your PC and install the latest driver using HP support assistant.

 

Refer this article to know more information about using HP support assistant.

 

Please try the steps recommended below.

 

a)   Open Control Panel by clicking the Start button, and then clicking Control Panel.
b)   In the Control Panel search box, type Bluetooth, and then click Change Bluetooth settings.
c)   In the Bluetooth Settings dialog box, click the Options tab and do any of the following:
d)   To make your computer discoverable to Bluetooth devices, select the check box for Allow Bluetooth devices to find this computer.
e)   When a Bluetooth enabled computer is in discovery mode, it broadcasts a wireless signal that allows it to be detected by other Bluetooth enabled computers or devices. This is sometimes called pairing mode.
f)   To allow Bluetooth devices to connect to your computer, select the check box for Allow Bluetooth devices to connect to this computer.
To be notified when a Bluetooth device is trying to connect to your computer, select the check box for Alert me when a new Bluetooth device wants to connect.

 

Also, try the steps recommended below.

 

press Win + R,” type services.msc and then press the Enter key on your keyboard.

find the service “Bluetooth Support Service” and see it if is running. 

If the service is not running, right-click on it and then select the “Start” option.

If you want to, you can also make the service start automatically at every Windows startup. To do that, right-click on the service and then select the “Properties” option.

In the Properties window select the option “Automatic” from the Startup Type drop-down menu, and then click on the “OK” button to save the changes.

 

Refer this article to further troubleshoot Bluetooth issues with your laptop.

 

If the issue still persists try uninstalling the Bluetooth driver from device manager and install the driver using HP recovery manager.

 

Refer this article to know how to restore drivers using HP recovery manager.

 

 

If the solution provided worked for you, please mark accepted solution for this post.

 

I'll keep an eye out for your response!

 

I hope you have a great day! Smiley Happy

 

 

Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.

 

Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!

MrRobot
I am an HP Employee

Honor Student
Posts: 4
Member Since: ‎01-03-2018
Message 3 of 4 (62 Views)

Re: wifi working fine but my bluetooth device not working

Again ,not working i also uninstall the driver from devmgmt.msc. nd restart it automatically install the driver.

 

HP Support Agent
Posts: 11,141
Member Since: ‎01-29-2014
Message 4 of 4 (53 Views)

Re: wifi working fine but my bluetooth device not working

@vin_, Thanks for your quick response and time.

 

I appriciate your efforts for writing back to us.

 

As you mentioned even after trying out the steps the issue still persists.

 

Did you try installing the Bluetooth driver from recovery manager?

 

Try the steps recommended below.

 

Disable Airplane Mode and Enable Bluetooth

Step 1: Open Settings from the Start menu.

Step 2: Choose Network & Internet and

Step 3: Select Airplane mode from the left column.

Step 4: Disable the Airplane mode.

Step 5: Turn on the Bluetooth from the right side.

 

If the issue still persists try performing a push button reset on your PC and check if it helps.

 

Refer this article to know more information about performing a push button reset on your PC.

 

If the issue still persists after trying out the steps try performing a complete system recovery on your PC.

 

Refer this article to know more information about performing a system recovery on your PC.

 

 

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Hope this helps!

Have a great day ahead! Smiley Happy

 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                  

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

MrRobot
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation