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wireless slow

HP Recommended
notebook 15-ac 102TU
Microsoft Windows 10 (64-bit)


My notebook works well except that the wireless on wifi is very slow , but when I connect to ethernet cable it speeds up. I get a difference of 2mbps wifi upload to 15mpbs on ethernet connection, I have already run the HP updates for Realtek wireless but same . Also reloaded it . Same. I have run the  speed on my iphone and its running much faster then 2 mobs, so think it might be my wireless card ? 

Can I upgrade or change the card? any ideas what I need and can i do it myself dismantling the computer?

thanks all


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HP Support Agent
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Thank you for posting on HP Support Community.


Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Clear history, remove temporary files, and reset settings in Internet Explorer.

  1. In Windows, search for and open Manage browser add-ons.

  2. In the Internet Properties window, select Manage add-ons.

    The Internet Properties window with the Manage Add-ons button highlighted

  3. On the Manage Add-ons window, select Toolbars and Extensions, and then select All add-ons from the Show drop-down menu.

    The Manage Add-ons window with Show Toolbars and Extensions and All Add-ons highlighted

  4. In the Manage Add-ons window, select add-ons that are enabled, and then click the Disable button in the lower right corner. Repeat this step for each add-on that is enabled.

  5. Select Close to return to the Internet Properties home window.

  6. Select the General tab, and then in the Browsing history area, click Delete.

    The Internet Options general tab with the Delete button highlighted

  7. On the Delete Browsing History window, select Preserve Favorites website data, Cookies and website data, Temporary Internet files and website files, and History, and then click Delete.

    The Delete Browsing History window with the delete button highlighted

  8. After the computer deletes the browsing history and returns to the Internet Properties windows, select the Security tab.

  9. Select Reset all zones to default level, and then click Apply.

    The Internet Properties window with Reset all zones to default level highlighted

  10. Select the Content tab, and then select Clear SSL State.

    The Internet Properties Content tab window with the Clear SSL state button highlighted

  11. Select OK in the SSL cache confirmation message that displays.

    SSL cache was successfully cleared OK button

  12. Select the Advanced tab, and then click Reset.

    The Internet Properties Advanced tab with window with the Reset button highlighted

  13. On the reset Internet Explorer Settings window that opens, select Reset to confirm your changes.

    The Reset Internet Explorer Settings window with the reset button highlighted

  14. In the Reset Internet Explorer Settings window, click Close.

    Selecting close in the reset Internet Explorer Settings window

  15. Restart your computer, and then connect to the Internet and perform another speed test.

Hope this helps! Keep me posted for further assistance.
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I am an HP Employee

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