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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
Hp 14-am001no
Microsoft Windows 10 (64-bit)
My laptop is showing hp logo 5sec and it quit and 5sec and hp logo show 5 secs
WHY!!!!
1 REPLY 1
HP Recommended

Hi @Finlandboy,

 

Welcome to HP Forums, this is a great place to get support, find answers and tips, Thank you for posting your query, I'll be more than glad to help you out 🙂

 

As I understand your computer is stuck on the HP Logo,

 

Don't worry, though, as I have a few steps that should help,

 

Some HP Notebook PCs come with two sticks of memory and have two memory slots. If you experience a black screen or blue screen with HP logo, the problem could be with one of the sticks of memory or with one of the memory slots.

 

To determine what is causing the failure, try to isolate the problem by:

Performing a memory self-test

Checking for loose memory modules

Testing the memory modules

Testing the memory slots

 

For more details: Click here

 

For further assistance, please follow the steps suggested in the support document for Computer does not start - Click here

 

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

 

And I Hope you have a good day, Ahead.

 

Regards,

Jeet_Singh
I am an HP Employee

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