Note on archived topics.
01-11-2017 05:13 PM
My laptop is requiring an admin password. Won't start windows. I don't know this password & none of the googled instructions or HP support steps work. Now get a disable code after 3 attempts. Someone else gave me a number to try today but that didn't work either!
01-11-2017 05:34 PM - edited 01-11-2017 05:48 PM
The person that gave you the unlock passcode for the code you got, didn't realize the code generator only works on all numerical halt codes on that model series.
The code the PC generated is a hexidecimal code, and the only way I know of that might clear it would be to remove the main and RTC batteries.
And if that doesn't work, I have no idea what you are going to do, since you already contacted HP for assistance and they want to charge you.
Unfortunately, removing the RTC battery is going to require extensive disassembly of the notebook.
If you want to take a shot at it, consult the Maintenance and Service Guide from your notebook's support page above for the procedure to remove the RTC battery.