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601 Error - Internal Battery Issue

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HP ENVY dv7
Microsoft Windows 8 (64-bit)

Hi there, 

 

I've been trying to find the solution on my own but I'm just out of my depth here. 

 

When I turn on my laptop I get a black screen that tells me there is a 601 error with my internal battery. I'd like to purchase another battery and replace it because I need my laptop working perfectly for the bar exam in July 2016. Is this something I can do myself or should I take it to a shop?

 

I think this is the battery I need: 6 cell 62WHr 2.8 Ah lithium-ion battery

 

Can someone confirm that?

 

Also, I'm not sure what the internal batter is. There's a battery that I can eject from the bottom of my laptop. The Regulatory Model Number is HSTNN-LB3N and it's a rechargeable Li-ion battery. It also says to change with HP spare 671731-01. Is this a different battery than the 6 cell one I mention above? 

 

I'd greatly appreciate the help! Thank you in advance!

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Hi RoxieCottontail,

 

Internal battery error 601 refers to:

 

The measured storage capacity of the primary (internal) battery is less than 25% of the original storage capacity. The number “601” denotes the associated error code that is recorded in the system log.

 

NOTE: This is NOT the error to indicate to CMOS battery failure.


Yes, if the unit is under warranty please contact HP technical support and get a replacement battery and you can replace the battery yourself.

 

Please use the following link to contact HP Support through phone, chat or email support incident logging medium:


http://www8.hp.com/us/en/contact-hp/ww-contact-us.​html

 

I have gone ahead and sent you an email with image and video instructions to remove and replace the battery.


Following are the part numbers for this unit with 9-cell and 6-cell batteries.


You can get the appropriate one with which the unit went with:

 

9-cell, 100-Wh, 3.0-Ah, Li-ion battery - Part no: 672412-001
6-cell, 62-Wh, 2.8-Ah, Li-ion battery  - Part no: 671731-001

 


And yes, all the very best for your exams 🙂

 


******Clicking the Thumbs-Up button is a way to say -Thanks!.******

 


Regards,

Laksh

I am an HP Employee.
My opinions are my own, and do not express those of HP.
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Thank you so much!!! I feel way less lost! 

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