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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-12-2017 03:10 PM

HP Recommended
Product: elitebook 8540w
Operating System: Microsoft Windows 7 (64-bit)

TrackPoint does not work

 

Updated mouse driver installed

 

I checked the cable connection

 

Does Bios have a setting

 

my English is not very good. sorry

 

thanks.

3 REPLIES 3

‎03-22-2017 09:26 AM

HP Recommended

Be sure to install the latest Synaptics driver from HP, currently 15.0.17.2,

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=4096176&swItemId=ob_100375_2&swEnvOid=405...

 

If the TouchStyk is still disabled after installation, right click on the Synaptics Pointing Device icon in the system tray, click pointing device properties. When the dialog box opens, click the TouchStyk tab

I work for HP.


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‎03-22-2017 09:28 AM

HP Recommended

- and after you open the TouchStyk tab, ensure that the "enable" button is grey, which means that it is enabled.

I work for HP.


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‎03-22-2017 11:36 AM

HP Recommended

Device not visible

 

 

 

 

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