Note on archived topics.
12-28-2011 01:25 AM
Similar things with 8560w, now for few weeks, like from begging of December 2011.Suddenly ALT, CTRL or SHIFT gets stuck. Pressing the right key again releass it (makes a difference if press again left or right SHIFT or ALT), which slightly makes feeling it could not be a software trouble. Anyhow now tried certainly disabling 'Ease of use' settings of Windows 7. Following up...
12-28-2011 03:11 AM
For sure this is a windows / drivers / software issue and not a laptop issue. When i have this issue and only with the mouse open an RDP session to another computer the keys work normal. When i close the RDP and return to my local windows session, the problem continues. All the time without pressing that Shift/WIndows/whatever trouble key. Again, since i uninstalled the Power Assistent i haven't been able to reproduce so far (2 weeks now).
01-03-2012 06:59 AM
Also I un-installed "HP Power Assistant" (which was installed automatically on Dec 8th 2011, version 18.104.22.168) some days ago after your advice. And I would say now that my trouble on CTRL or SHIFT keys getting stuck has gone away. Hopefully goes on like that, keeping finger crossed. THANKS!!
01-04-2012 01:04 AM
Hi! (think) I got rid of this annoying problem by updating latest drivers and software including BIOS. I use docking station most of the time so I'm not 100% sure, but anyway have not experienced the issue for a long time when on the native keyboard. Strange thing is that I had to get updates manually from HP EliteBook 8560p Notebook PC - Download Software and Drivers because HP Support Assistant found no updates, wonder why!? PS. there was also an update to Power Assistant (9 Sep 2011).
01-19-2012 04:43 AM
Hi All, I had a new HP Elitebook 8760W at the end of December , and have the same issues
- whilst typing, every 20-30 minutes the keyboard will behave like [shift], [ctrl], [alt], [windows], keys are pressed and held.
- random mouse jumping.
I have tried disabling the touchpad (to make sure it is not user error), but have no change of experience
I use Virtual Box and run a virtual Ubuntu PC on a separate display, and typing experience in this "window"/session is unnaffected by the issue - which makes me think this is a software issue, as hinted at by someone elses remote desktop similar experience.
Also other oddities are the keyboard appears slightly unresponsive, in that I can review what I have typed, and found significantly lots of letters and words missing that I had typed - I have touch typed for 20+ years, and worked o numerous keyboards as I am in IT Support, so I doubt it is me 🙂 but this (may) still be user-error on my part.
I have a sound issue, I play back in itunes/windows media player/spotify and get a random buzz intermittently every 30 seconds to af minutes. I have not found a fix for this yet, but have not tried the disabling hp power service as noted above yet.
I dont want to send my laptop away if this is a software bug, and can live with it, although it does drive me cRaZy ;o)
If I find anything useful that works, I'll re-post here 🐵
01-19-2012 04:57 AM
Just an update regarding this on-going problem, so far I haven’t found a solution.
2011-12-06: Call HP Logged a Case
2011-12-07: Technician came and replaced Keyboard and Speaker (No Change)
2011-12-08: Technician came and replaced motherboard and solved the issue.
2011-12-21: Issues started again.
2012-01-03: Call HP Logged a Case
2012-01-18: Parts Arrived
2012-01-19: Technician came and replaced both motherboard and CPU. (Problem not solved)
2012-01-20: Only 1 key press per second registered. Had to remove battery and power up again.
The technician said he will discuss the problem with Level 2 and revert back to me shortly.
01-19-2012 05:13 AM
Just an extra note - with mine, it did seem to take a variety of key presses across different applications (i had to switch through all my open windows..) before I could "unlock" THE FEATURE _ HEY LOOK< ITS ACTUALLY HAPPENED AS I am typing 😉 and it just fixed itself.. that is poetic for you 🙂
I have also had today the mouse stop accepting clicks - that only happened the once tho.
I will uninstall the HP power assistant now, and report back after a day or so to let you know if it appears to be fixed - it does happen so often, and I use the laptop keyboard so much, I am quite sure I will know in not too long a time 🙂
01-19-2012 10:45 AM
Yes, let us know. For me it fixed exactly the problems you described (locked keys, sound disturbance, delays and missing characters while typing)..... Unfortunatelly i did send away my first laptop, was in repair for a month! They couldn't find anything!! I got a new one.. Same issue.. So i had sent away the 1st one for nothing. Finally discovered it was Power Assistant that was causing all my troubles. Now i am working for a few months without troubles.
Last week i reinstalled Power Assistant (including latest BIOS), and same problems appeared right away!
Deinstalled and am happy again 😉
Everybody please report back in this thread if removing Power Assistant fixed your problems as well !!!
01-24-2012 01:34 PM
I just had the same keybaord problem alongside audio distortion as desribed here:
Killing the Power Assistant process HPPA_main.exe solved the issue.
The issues started after Support Assistant my Power Assistant v22.214.171.124 to v126.96.36.199.
188.8.131.52 doesn't even show on HP's drivers section for the 8460p:
01-24-2012 03:32 PM
Replying to myself. I have not been able to reproduce the problem after updating latest drivers and bios BUT as I wondered why it did not help houtsma (sorry for that) I checked out my Power Assistant version and it is 184.108.40.206 so I guess I did not update that then (and this old version for some reason works). I still have plenty of other problems - for example with mobile broadband.... but that is another topic.