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Fatmechanic
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9xh168-78a8g7-xd7v7g-60t803

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Hi guys I have the following failure is 9xh168-78a8g7-xd7v7g-60t803 can anyone let me know what that is please
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IT_WinSec
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Hello @Fatmechanic

 

The error code indicates a hard disk failure.

 

Since this is faulty HDD, you will probably not be able to recovery your files.

 

Please, ensure your BIOS settings are correct (set to default) and if this does not help

 

 

Restore default BIOS settings:

 

1. Please, shutdown the computer using the power button

2. Power it on.

2.1 As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu which may look similar to this one

 

3. Press F10  to open BIOS settings. Check all possible tabs/sections, find the option to restore/reset to default settings

4. Exit the BIOS with the option to save settings before exit  < Important <

 

 

If the above was performed but did not help and same message appears upon PC start up, your options are:

 

1) If your computer is still under warranty, please contact HP Support and inform them. They will work with you about the way to replace the faulty component.  Contact HP:

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

>> http://support.hp.com/us-en/contact-hp

 

 

2) If your computer is with warranty period expired, you will need to replace the faulty HDD - buy it on your own. There are variety of options - vendors you can choose from. You can get it online or from PC retail store, or from HP parts store http://partsurfer.hp.com/

You can also consider installing SSD instead of HDD - this is strongly recommended as SSDs are way faster, more repliable and lighter. More info on SSDs:

>> http://www.computerhope.com/issues/ch001396.htm

>> http://www.pcmag.com/article2/0,2817,2404258,00.asp

 

You need HDD with the very same size as the current one or bigger (small will not work) - e.g. if your current HDD is with 500 GB capacity, your new HDD/SDD must also be 500 GB or with bigger capacity. 

 

How to replace the faulty HDD with new HDD or new SSD: please, find info and instruction in your computer's manual or watch YouTube videos examples for your HP model. 

 

If you do not want to do this on your own, please bring the computer (or ship it) to HP Authorized Service Center where the technicians will do this for you. If you are not sure where such a center is located, check these or contact HP for assistance in finding the nearest one for you:

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

>> http://support.hp.com/us-en/document/c00372730

>> http://www8.hp.com/us/en/store-finder/find.do?bs=SR4&type=authorized

 

 

3) Last part - once you replace the faulty component - you will need to reinstall back your operating system - Windows or another. So,

3.1 ) IF your computer originally came with Windows preinstalled by HP (a.k.a. OEM Windows), then you need to use HP recovery media - DVDs or USB pen drive you have previously created   or   recovery media purchased from HP. Some general info >> http://support.hp.com/us-en/document/c00006110

 

If there is no recovery media at HP, you can try to contact these 3rd parties

http://www.best2serve.com/page/rcd_landing   OR   http://www.computersurgeons.com/

 to see if they can offer you such recovery media

 

3.2) IF your computer did not originally come with Windows preinstalled but you later installed operating system on your own, you need to use the OS / Windows installation media and install Windows on your own.

 

 

If you post your specific product model and product number (PN), I will be able to provide you with slighly more specific information.

 

Please, let me know how it goes and do post back if you need assistance. Looking forward to your feeback/reply.

>> Your FEEDBACK is important. Click below on Accept As Solution or ThumbUp+ buttons if my comments helped or to say thanks <<
*** I work for HP *** I express personal opinion only *** HP Expert - Volunteer since 2013
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