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iinwosu Student
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HP Recommended

AC Adapter

HP 15 Touchmart
Microsoft Windows 7 (64-bit)

My problem is the AC adapter does not charge all the time. As I'm typing question, it is charging. If i turn off the machine and turn it back on, it may not charge. This has been going on for over a month. I do not see any visible defects or damage to the adapter. Do I need another charger or a new battery? If so, what are the costs? I believe my warranty has expired.

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Regents Professor
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Message 2 of 2
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HP Recommended

AC Adapter

Hello iinwosu,

 

Welcome to FORUM !!

 

You might want to take a look at this document: Battery Does not Power Notebook or Hold a Charge.

 

It suggests troubleshooting steps to determine if the problem is the battery, the power supply, or the system board.

You might find the answer to your battery/power issue as you work through the steps in that HP support article.

 

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee 

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