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‎05-28-2017 11:53 PM

HP Recommended
Product: HP Probook 450G3
Operating System: Microsoft Windows 10 (64-bit)

Gents

 

I have these two messages following windows 10 recent update:

 Acceleratormeterst.exe error and VCRuntime140.dll missing.

 

Could you help please?

 

Thanks

 

Carre-tsaka

3 REPLIES 3

‎05-29-2017 02:05 AM

HP Recommended

Hi,

Welcome to HP Support Forum. Please try

(a) Uninstall HP 3D DriveGuard from Device Manager,
(b) Reboot your machine,
(c) Download and install
 
    http://ftp.hp.com/pub/softpaq/sp78001-78500/sp78033.exe

(d) Restart your machine.

Regards.

BH
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‎05-29-2017 06:15 AM

HP Recommended

Hi Banhien (Provost)

 

Thanks for your reply. There is no HP 3D DriveGuard in the Device Manager. So I could not uninstall it.

 

Carre-tsaka

‎05-29-2017 07:34 AM

HP Recommended

Hi, @karetsaka :

 

You uninstall the current 3D driveguard software as follows...

 

Open the Windows Control Panel, open Programs and Features, right click the entry for the HP 3D DriveGuard, and select Uninstall.

 

After the uninstall is completed, restart the notebook, install the driver that Banhien posted, and restart the notebook again.

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