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Honor Student
Posts: 2
Member Since: ‎11-24-2016
Message 1 of 5 (250 Views)

Activation key

Product Name: probook 6460b
Operating System: Microsoft Windows 7 (32-bit)

I have a HP probook 6460b .I have installed windowl 7 32bit on my laptop ,I have product key written on back of my laptop , but it is not activating my windows , how do I activate my windows

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Provost
Posts: 12,466
Member Since: ‎08-09-2015
Message 2 of 5 (220 Views)

Re: Activation key

Vicky_Panchal

 

Hello;

Allow me to welcome you to the HP forums!

Your laptop came preinstalled with an HP OEM version of Windows, and only THAT version will activate using the key on your laptop.

 

Unless you reinstall from HP Recovery Media, or a set of recovery disks you made yourself from the laptop, it's NEVER going to activate because anything you download or purchase is going to be Retail -- and those versions won't activate using the OEM product key on your laptop.

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Regents Professor
Posts: 4,159
Member Since: ‎04-09-2015
Message 3 of 5 (216 Views)

Re: Activation key

Hello,

 

There are different ways for Windows 7 Product Activation

Please go through this document:  http://support.hp.com/in-en/document/c01860395

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

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Thank You,

GBL84

I am not an HP Employee

Honor Student
Posts: 2
Member Since: ‎11-24-2016
Message 4 of 5 (198 Views)

Re: Activation key

Thanks For the Reply , but sir I have lost my CD came with my laptop . So Sir where I can Find My windows Version 

Provost
Posts: 12,466
Member Since: ‎08-09-2015
Message 5 of 5 (182 Views)

Re: Activation key

The ONLY way you are going to be able to install the proper Win7 version is using HP Recovery Media.

 

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

If HP no longer provides Recovery Media for your model, a couple of other sites you can check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/


Good Luck

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***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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