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TLMiller Honor Student
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Any way to get Folio 1020 G1 Ubuntu recovery image?

Elitebook Folio 1020 G1
Linux

Is there anywhere to get a recovery image of the originally installed Ubuntu?  I did a fresh install of 16.04, and the touchpad no longer works correctly, and I installed the "normal" 14.04 and it doesn't work there either, so I'm guessing this had some addon drivers that aren't part of the normal Ubuntu.  The download section for the 1020 G1 doesn't even LIST Ubuntu as an OS option.

 

Alternately, assuming the addons were in a ppa, if there was somewhere I could download those drivers alone for 14.04?

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Provost Provost
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Any way to get Folio 1020 G1 Ubuntu recovery image?

@TLMiller

 

I did find a datasheet that does indicate the Ubuntu Operating System.

 

A datasheet is not a contract, nor does it indicate how the product is ultimately sold.

 

Nonetheless, if you purchased the product from HP, then HP may be able to help you restore what you had on the computer when you received it.

 

You need to contact HP Business Support and talk to an HP representative.

 

Excerpted:

Datasheet | HP EliteBook Folio 1020 G1 Notebook PC

 

HP EliteBook Folio 1020 G1 Notebook PC Specifications Table

Available Operating System

  • Windows 10 Pro 641
  • Windows 10 Home 641
  • Windows 8.1 Pro 641
  • Windows 8.1 641
  • Windows 7 Professional 64 (available through downgrade rights from Windows 10 Pro)2
  • Windows 7 Professional 32 (available through downgrade rights from Windows 10 Pro)2
  • Windows 7 Professional 64 (available through downgrade rights form Windows 8.1 Pro)24
  • Windows 7 Professional 32 (available through downgrade rights form Windows 8.1 Pro)24
  • Windows 7 Professional 641
  • Windows 7 Professional 321
  • FreeDOS 2.0
  • Ubuntu Linux 3

 

Technical Specifications Footnotes:

3 Not available with touch

 

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Assuming the notebook is still covered under warranty:

 

Open HP Customer Support - Laptops >

Enter your precise Model / Product name in the space provided and Click Search icon

OR

Select 1 > Narrow your Selection >> Click on the icon for your notebook type / series

When your computer’s page opens > Click last tab (on the right): Get Help from HP >

 

Fancy_Lines_1.jpg

 

General HP Contact Information:

HP Contact Information – Sales, Technical Support, other Contacts -  USA / Canada

Contact HP – USA - Assistance

 

HP Tech support/ Customer Service  – Some English Speaking Countries

Including UK and Europe

 

From a post by @Sunshyn2005, to contact HP Support :


Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter your computer's Product Number OR select Auto Detect
Step 3. Scroll down, find: "Still need help?  Complete the form to select your contact options"
Step 4. Scroll down, Click HP contact options > Click Get phone number

Case number and phone number appear on screen.

 

HP Customer Support > Notebooks

HP Customer Support > Mobile Workstations and Notebooks

 

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Inspires you, provides fresh insight,

Or teaches you something new,

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Kind Regards,
Dragon-Fur
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