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06-21-2016 02:42 PM
Is there anywhere to get a recovery image of the originally installed Ubuntu? I did a fresh install of 16.04, and the touchpad no longer works correctly, and I installed the "normal" 14.04 and it doesn't work there either, so I'm guessing this had some addon drivers that aren't part of the normal Ubuntu. The download section for the 1020 G1 doesn't even LIST Ubuntu as an OS option.
Alternately, assuming the addons were in a ppa, if there was somewhere I could download those drivers alone for 14.04?
06-21-2016 03:14 PM
I did find a datasheet that does indicate the Ubuntu Operating System.
A datasheet is not a contract, nor does it indicate how the product is ultimately sold.
Nonetheless, if you purchased the product from HP, then HP may be able to help you restore what you had on the computer when you received it.
You need to contact HP Business Support and talk to an HP representative.
HP EliteBook Folio 1020 G1 Notebook PC Specifications Table
Available Operating System
- Windows 10 Pro 641
- Windows 10 Home 641
- Windows 8.1 Pro 641
- Windows 8.1 641
- Windows 7 Professional 64 (available through downgrade rights from Windows 10 Pro)2
- Windows 7 Professional 32 (available through downgrade rights from Windows 10 Pro)2
- Windows 7 Professional 64 (available through downgrade rights form Windows 8.1 Pro)24
- Windows 7 Professional 32 (available through downgrade rights form Windows 8.1 Pro)24
- Windows 7 Professional 641
- Windows 7 Professional 321
- FreeDOS 2.0
- Ubuntu Linux 3
Technical Specifications Footnotes:
3 Not available with touch
Assuming the notebook is still covered under warranty:
Enter your precise Model / Product name in the space provided and Click Search icon
Select 1 > Narrow your Selection >> Click on the icon for your notebook type / series
When your computer’s page opens > Click last tab (on the right): Get Help from HP >
General HP Contact Information:
HP Contact Information – Sales, Technical Support, other Contacts - USA / Canada
Including UK and Europe
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter your computer's Product Number OR select Auto Detect
Step 3. Scroll down, find: "Still need help? Complete the form to select your contact options"
Step 4. Scroll down, Click HP contact options > Click Get phone number
Case number and phone number appear on screen.
HP Customer Support > Notebooks
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