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Masse1 Top Student
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Message 1 of 7
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Automatic restart of the computer

Pavilion DV7 - 6B75EO
Microsoft Windows 7 (64-bit)

My computer has 4 or 5 times the last two weeks stopped working and restarted with the message "Grafikrutinen AMD slutade svara".  Could it be that the card for graphics are about to crasch?

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Regents Professor
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HP Recommended

Automatic restart of the computer

Dear Customer,

 

Please install below recommended :

1) BIOS

sp60655.exe

 

2) Intel Chipset Installation Utility and Driver

sp55095.exe

 

3) Driver-Graphics
sp55092.exe

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee

 

Masse1 Top Student
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Message 3 of 7
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Automatic restart of the computer

I have installed the three components which went well except for one item. When installing sp55092 the installation of 

Microsoft Visual C++ 2010 Redistributable 64bit (version 10.0.30319) failed.
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Regents Professor
Regents Professor
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Message 4 of 7
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HP Recommended

Automatic restart of the computer

Please try installing https://www.microsoft.com/en-in/download/details.aspx?id=5555

and then try installing sp55092

 

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee

Masse1 Top Student
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Message 5 of 7
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Automatic restart of the computer

Thank you! I followed your link and got the respons that I have a newer version installed on my computer.

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Regents Professor
Regents Professor
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Message 6 of 7
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Automatic restart of the computer

You are very Welcome !!

 

All the Best !!

 

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If yes, then share the good news! Let others know this reply was helpful by accepting this solution.
You can also show your appreciation by giving kudos

 

 

**Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee

Masse1 Top Student
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Message 7 of 7
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Automatic restart of the computer

Do I understand You right when I say that the reason for the fitst failure to install Microsoft Visual C++ 2010 Redistributable 64bit (version 10.0.30319) failed was because I already has a newer version?

 

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