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07-25-2016 07:05 AM
I did the BIOS update based on the alert I got in my HP Support Assitant. It taking almost 7 hours now and still saying "Installing". I don't know what is the problem with the installation. I have all my data in this laptop. My product Number is J6M42PA#ACJ and under warrenty period. Please let me know what to do now and Do I need to take the backup as I don't know whether the system will behave same as before or not if I cancel the installation?.
07-26-2016 09:00 AM
Welcome to HP Forums! I have read your post and wanted to help.
I understand that the installation of the updated BIOS is taking too long, and you are worried about the data saved on the computer.
Updating BIOS should not affect your personal data saved on the hard drive. But if the laptop has other problems like system conflicts or hardware issue, corrupted BIOS may lead to black screen. It is better to back up your files when Windows is running normally and before any major system or BIOS updates.
Here is a document may help: HP Notebook PCs - Updating the BIOS
Let me know how it goes.
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