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DarenS Student
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BLACK SCREEN on HP Notebook - 14-ac108na (ENERGY STAR)

HP Notebook - 14-ac108na (ENER

Hello

I have a HP Notebook - 14-ac108na (ENERGY STAR).

When I power it up the LED light on the side shows that it is receiving power.

HOWEVER the screen remains Black/Blank.

I have tried to update the BIOS as suggested by HP/Support but this has not worked (tried 5 times).

Does anyone have a suggestion as to hiw this can be resolved?

Many thanks

 

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Dean Dean
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BLACK SCREEN on HP Notebook - 14-ac108na (ENERGY STAR)

Hi @DarenS,

 

Thank you for posting in the HP Support forum. Welcome onboard! :)

 

 

I am sorry for the issues you experience with your HP computer.

 

Please, review these 2 HP official articles about such issues you experience now. Follow the appropriate steps that fit your case to attempt to fix the issue:

>> http://support.hp.com/bg-en/document/c03518165

>> http://support.hp.com/us-en/document/c03515402

 

 

If you did try everything but nothing helped, I am afraid you will need to bring your computer (or ship it) to service - HP Authorized service center. If the computer is still under warranty, you will need to notify HP support first. If you are not sure where such a center is located, please contact HP support for assistance in finding one. Here is more info:

 

>> http://support.hp.com/us-en/document/c00372730

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

 

Hope this helps.

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**** Mark this post as an ACCEPTED SOLUTION if it helps **** Thanks !

I am not employed by HP Inc. **** I express personal opinion only. **** HP Expert **** I work in IT and cyber security
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