Note on archived topics.
04-12-2016 11:08 PM
I changed the OS on my Envy 15-j007cl to Windows 7 (64bit). I've gotten everything to work save two issues:
1) It's missing one driver (Validity Fingerprint Sensor); USB\VID_138A&PID_0050&REV_0060. I've downloaded the driver from links I've found here, but it still shows as missing. The fingerprint reader still doesn't work, but I'm not sure if this OS supports the fingeprint reader. Does anyone know if the fingerprint reader is supported with Win 7?
2) The keyboard backlighting no longer works. This is actually more of an issue to me than the fingerprint reader. Can someone tell me if this is due to a missing driver or something else?
04-14-2016 06:19 AM
Welcome to the HP Forums!
I read your post on the HP Support Forums and wanted to reach out to you. With downgrading your HP ENVY 15-j007cl Notebook you might need to change the BIOS. I recommend to restore the BIOS defaults.You could restore the BIOS with this document selecting the reloading the BIOS default settings. That way it will look at the Hardware installed on the Notebook.
You could try the Download here, under the Software-Security, as it is for Windows 7 and should work fine.
Please let me know if this information helps you resolve the issue by marking this post as Accept as Solution, this will help others easily find the information they may be looking for. Also, clicking the Thumbs up below is a great way to say thanks!
04-14-2016 07:10 PM - edited 04-14-2016 07:11 PM
When I click F10 after turning on my computer, my Main screen doesn't look anything like the screen in the Resetting Defaults in BIOS instructions from the link you posted. I don't have an option to Restore Defaults. The instructions say that they are for HP Notebook PCs using UEFI BIOS. Is it possible that my computer isn't using UEFI BIOS?
04-15-2016 06:21 AM
No, unless you have downloaded something from a different site?
If you need to download it from here under BIOS and Utility has the UEFI software. Its Windows 8 but it will work for you.
Hope it helps.
04-21-2016 08:36 PM
Not sure what's happening. but when I try to download the Bios Update and the the UEFI support environment, nothing happens. I've downloaded drivers & software from this page before, they downloaded just fine.
04-22-2016 06:01 AM
I only can think that changing the OS has done something that you are not seeing in the Notebook. You could call us http://ow.ly/Xa6p5 They will be happy to try to assist you immediately.