09-13-2013 04:34 AM - edited 09-13-2013 02:29 PM
I bought an hp lap tob ( dv6 ) and the extended warenty too ..... my children hit the screen and i sent it for repair ,, they sent me the lap top back but the laptop has a dented in the metal near the power button so i sent back again they fixed it and sent it back to me ,,, when using the laptop the a message keeps alerting me that their is a hard drive failure .. so i called them they transfer me to a case manager called ( ronnie ) and he He offered a better replacement system since the one I sent in was taking too long to repair. and he told me it is not going to take more than two weeks to send you the replacement after I have tried to call many times to check the status and (ronnie) never returns my calls and each Case Manager tells me that they cannot help me and they promise that he will call back before the end of the day !! . I have responded to the case email he said I could use to reach him and he has never responded to it. Each case manager I speak to refuses to provide an update. . i have been going through this headache for 3 months .This is very frustrating that NO ONE will respond or send me the replacement ..
09-14-2013 07:59 PM
Worst customer support ever, these case managers need to help people not alienate them
I have sent computer in two times , when I received them they do not work.
I have no desire to even call again. Unfortunately my envy x2 is only 4 months old. I also have the extra care.
That is a useless
09-15-2013 06:30 AM
09-15-2013 09:18 AM
Sound like what I have been dealing with. I am on my 4th replacement laptop in less than 11 months! I have still to get resolution from HP!!! I also had to send my computer in severeal times as the computer would come back from the service center worse off than when it went in. HP has a huge problem with customer relations in general. They need to get on the ball and fix these issue in a timely manner, and begin to make quality computers again!!! Don't they read these blogs?????
Thank you for visiting the HP Support Forum. This is a peer to peer community for customers to connect and share solutions on their HP consumer products. If you have direct feedback for HP about their products or services, please use the link below.
If you have other questions and concerns, please feel free to send me a private message.
09-15-2013 01:35 PM
I do not have hours to deal with this,it has consumed my life. I have not called my case manager back because she really does not listen I think she has no. Emotions at all I DO NOT HAVE THE DESIRE TO CALL GO OVER EVERYTHING AGAIN.
I took pictures this time.
I truly dread the thought of having to call (email is of no help) MOST IMPORTANTLY HP SHOULD OF STEPPED UP FROM DAY 1 *******
Who new in today's technology , customer service they would let this happen
I warn every person who asks about it